Refunds & Returns

Changed your mind? Ordered too much?

Have you ordered too much? Simply don’t want to keep the product or have changed your mind? That’s not a problem at all.

If you would like to return any unused, undamaged and unopened products to us, we are happy for you to do so. Any carriage that you paid will not be refunded unless the items are damaged/faulty.

For the returns, we recommend that you get in touch, so that we can help you arrange getting the products back to us. Please notify us of returns as soon as possible by email at info@cairntechnology.com or call us on 0333 015 4345.

We will provide you with the correct address for where to send the goods, and once we have received them we will process your refund.

Returned items which are not in new or unused condition may not be fully credited to your account, unless they are faulty or damaged.

Please note: You must notify us that you wish to return undamaged, unwanted or over-ordered goods within 14 days of receiving them. Unfortunately, we cannot accept a return outside of this timeframe.
If you notify us of the return before delivery has taken place, you will be liable for a full refund. If the goods have been delivered, you will not receive a refund on the carriage paid. 

Damaged Goods

If any of the goods that you have received are damaged, we will be happy to exchange them for new one.

Alternatively, if you would prefer a full refund instead, we can also arrange for this for you.

For either an exchange or a full refund, we will be in touch to arrange collection of the goods and if applicable when the replacement products will be delivered, following your initial contact with us.

There will be no additional cost to yourself for either carriage or returning the goods.

If the goods are damaged upon receipt, we strongly advise you to reject the delivery. If it is a limited amount of damage on a larger order, please note this with the courier upon accepting the delivery and we will arrange for the damaged unit(s) to be replaced.

Please note: You must notify us that you wish to return damaged or goods of unsatisfactory quality within 30 days of receiving them. Unfortunately, we cannot accept a return outside of this timeframe.

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